FAQ
[ General Info About The Practice ]
Q1. What do PrometricExam Practice contain? How many
questions are there in the practice?
Q2. Are the practices English version? Are the questions
of the ITcert worldwide the same?
Q3. What is the format of your products?
[ Order Related ]
Q4. How do I buy the PrometricExam practice?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail
or yahoo to receive my practice order?
[ Delivering And Updating ]
Q7. How do you deliver the products and how soon
could I receive them?
Q8. What about your product updating policy? How
could I get the updates of the products?
[ Miscellaneous ]
Q9. Do you have any guarantee for the practice?
Will I get refunds if I fail the exams?
Q10. I need some practice which are not in your
product list. Will you produce them?
Q11. How could I contact you if your site is down
and/or your emails cannot be reached?
Answer to Q1.
The latest real exam questions and correct answers which you
can't find anywhere else. What you will have in your real exams
are exactly what you will have in the PrometricExam practice
so the pass of the exams is 100% guaranteed.
The number of questions in the practice varies depending on the
specific IT certification exam question pools most of which
contain 50-300 questions. Please refer to the first part of
"Practice Info & Pricing" and the last part of "Latest
News" for more details.
More details about the PrometricExam practice: 1) Explanations
of the answers are not available. 2) No cram notes are available
in the practice. However, you could download various cram notes
which contain exam core concepts for free from some sites listed
in our "Partners" column.
There is a policy of PrometricExam not to disclose the accurate
details of various certification exam question pools publicly.
Accordingly, we will not disclose the exact number of questions
there are in the practice and when exactly the practice were updated
most recently, so please do NOT inquire. We do guarantee our
practice are updated as necessary and cover the most current exam
question pools.
Note: Due to some reasons, PrometricExam.com states
that the questions in all the Cisco and Oracle certification
practice can only be regarded as the most realistic exam questions
available in the market. Our most competitive money back guarantee
still applies to all the Cisco and Oracle certification practice.
Thanks for your understanding.
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Answer to Q2.
At the present, we only provide the English version of the PrometricExam
practice to all the customers. Yes, the question pool of any IT
certification exam is worldwide the same.
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Answer to Q3.
Our practice are all our software format, you should download the software and installation it from our website's first webpage, then you will can open it . And you should send us your MAC address then you will received an authentication license.
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Answer to Q4.
We offer our Secure Online Ordering System from www.multicards.com.
Orders are verified in real time and are secured
by 128-bit SSL. Once payment is confirmed you will be sent a
sales receipt from www.multicards.com instantly. You will receive
your practice within 24 hours from purchase. The ordering system
allows use of various credit cards including Visa,
American Express etc.
We have now added a new online check processing feature provided
by ipay.cn. Please note that check transactions will take
3-4 business days to clear. If you have any questions, feel
free to contact us for further information. Mail us your queries
at kevin@PrometricExam.com
**IMPORTANT NOTE** Please be aware that Multicards will appear
on your credit card statement, not PrometricExam.
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Answer to Q5.
Yes, it is safe to order online using a credit card. We have
a Secure Online Ordering System at www.multicards.com.
If you would
like more information, visit www.multicards.com.
PrometricExam does not process your payment so we can not have
your credit card number in any way. Also, on your credit card
statement, please NOTE: Multicards will be on your credit card
statement, not PrometricExam.
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Answer to Q6.
Yes you can, please make sure that your free email has about
(2Meg) of free email space. Some of our practice(s) are very
big which consist of diagrams and screenshots, that is the reason
why we say to have at least (2Meg) of free email space upon
delivery of our practice(s). If you have not received your
practice within 2 to 24 hours, please email us at kevin@PrometricExam.com . Please be sure to put a) Transaction ID b) email used to order
the practice(s).
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Answer to Q7.
We send our practice(s) to your email account in ourself's
format, you always need use our software to open it. You would receive an email with the ordered products
within 48 hours (generally 2 to 24 hours) after you place the order.
If you don't receive this email within 36 hours
after you place the order. It is most probable that the email
you filled in the order form is wrong or it just does not work
properly, and then please contact us for help by providing a
100% working email account and your phone number in the email.
We can ONLY guarantee to deliver the practice within
48 hours after you place the order. If you need the practice urgently
and can't wait at most 48 hours, please do NOT order. Thanks
for your understanding.
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Answer to Q8.
we offer all of our customer's free updates for a period of
3 months from the date of purchase. If you purchase one of our
discounted bundles, we offer 6 months of free updates from date
of purchase.
When you're ready to take an exam, contact us at kevin@PrometricExam.com,
we will verify if there have been any updates to your practice(s). If updates have been made within 3 months of your
purchase date, we will immediately send you the updated practice free of charge.
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Answer to Q9.
PrometricExam is proud to provide the best top-quality IT certification
questions in the market and we have the most competitive and
straightforward money-back guarantee. If you fail your exam
only ONCE then you will get full refunds by sending back
the fail transcript via fax or email. On the contratry, most
other vendors either do not refund you or are unwilling to refund
you intentionly by having a fail-twice-then-money-back trick.
For the details of PrometricExam's momey back gurantee, please
go to the left "Guarantee"
column.
More than 99.5% of our customers pass the exams
at their first tries. So why the left 0.5% customers fail their
exams if the practice contain 100% real exam questions in the
most current question pools? Certification exam vendors update
the question pools sometimes. Although we try our best to keep
up with them, there is always a lag of the time when we could
know the vendors are updating the questions and we manage to
get the new questions. If unfortunately a customer takes the
exams during this lag time, he will probably fail. There is
no method we know which could reduce this 0.5% fail ratio ...
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Answer to Q10.
If the practice you need are not in our product list this
means we don't have them now. However we greatly appreciate
your suggestions which will help us know the needs of our customers
and provide a better service as a result. Please email to kevin@PrometricExam.com and we will seriously consider your any suggestions although
we can not reply to every email.
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Answer to Q11.
Our site www.PrometricExam.com and the corresponding
emails kevin@PrometricExam.com are very stable. If you happen not
to be able to reach them please just try again some time later
and in most cases it will be OK. If you are sure that our
site is down and will not be resumed in a short time, please wait a moment and try again ..
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You are the best there is !